How To Use Your Membership
Using your membership is very easy. Here are a few tips to follow when calling our office:
Call our toll-free phone number 1.800.375.3089 8:30 A.M. to 5:00 P.M. Monday-Friday, EST.
Have your LegalShield membership number handy (that number is on your membership card). The Customer Service Representative you will be speaking with will verify your information and get some details about the nature of your call.
You can expect a call back from an attorney within 8 business hours.
If you are an out of state LegalShield member, please remember to dial 412.391.7339, in order to speak to a representative to take your information, and you will recieve your call to discuss your matter in depth within 8 business hours.
It’s always a good idea to have a pen, and paper to keep important notes, names, times, and numbers when you’re speaking to your Customer Service Representative, and also when you speak with your attorney.
For LegalShield Customer Service, please dial (toll free), in or out of state Members alike, 1.800.654.7757 You can also take care of most billing questions at this number as well.
If you want to send us documents, here is what to do:
Although we do recommend that you speak to our Attorneys first.
To fax: Use this number: 412.391.8232. Kindly include a cover sheet that contains your complete name, membership number, a phone number where you can be reached and an intake number if one has been assigned to you.
To Email: use the NEW address firstname.lastname@example.org. Kindly include your complete name, membership number, a phone number where you can be reached and an intake number if one has been assigned to you. To ensure receipt only put the file number in the subject line.