How to use Your LegalShield Membership
Step 1:
When you have a legal question or issue, it is important to call your Provider
Law Firm as soon as possible. Waiting to seek advice may result in fewer legal
options available to you. Call as soon as you realize you have a legal issue or
receive a traffic ticket.
Step 2:
When calling your Provider Law Firm, use the toll-free number for fast service.
When your Provider Law Firm returns your call, a different number may appear
on your Caller ID because it is an outgoing call. Remember, using the toll-free
number connects you to special staff who will expedite your call to an attorney.
Step 3:
The person answering the toll-free number will ask for your name and
membership number (which is listed on your membership card). If you are
calling for assistance with a third party, they will also ask you for that party’s
name, address and other pertinent information.
Step 4:
You will be asked to briefly explain your legal concern. By providing these
details, the firm will be able to select the attorney with experience in the area
of law pertaining to your legal issue.
You will also be asked to provide the best contact number where you can
be reached. Please share your cell phone number and home number so an
experienced attorney can easily reach you within eight business hours.
Step 5:
When you speak to your Provider Attorney, it is important to have your facts
and documents with you for reference. If you have documents, they may be
requested by the attorney for review. Please do not mail the originals to the
Provider Law Firm. Fax or email them if they are requested.
Step 6:
Please take time to review your New Member Guide when it arrives. Fill out
your Will Questionnaire and mail it to your Provider Law Firm as soon as
possible so your family can be protected.
How to use Your LegalShield Member Services
Member Services Hours: 7 a.m. to 7 p.m. (Central), Monday-Friday (except holidays).
If you have any questions about your LegalShield membership contract, contact Member Services at
or (800) 654-7757.
Your Member Services Department is located in Ada, Oklahoma, at the LegalShield Home Office.
You should call Member Services if you:
- Have a question about what’s covered under your plan contract.
- Need to update information—your address, phone number or email address.
- Need to make a change in your payment method.
- Need to add or remove a family member from your coverage.
- Need a replacement contract or membership card.
- Need an additional Will Questionnaire.
- Have had a positive experience with your Provider Law Firm and would like to share your success story.